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General conditions

General terms and conditions for tourist services

Travel agency Autotrans d.d. provides services as a trader, organizer or seller by the Act on the Provision of Tourism Services and may arrange, mediate or provide other services related to the travel and accommodation of tourists.
Travel agency is managed by: Tamara Cerneka, director

Written Complaint to the service provided by the travel agency must be filed no later than 8 days after return from the journey to the address:
AUTOTRANS d.d. travel agency
Šetalište 20. travnja 18
51 557 Cres
Fax: + 385 51 337 209
E-mail: reklamacije@arriva.com.hr
Travel agency will make a written statement on such complaint within 15 days upon receipt.
Travel agency will only address to those complaints that the cause could not be solved at the place of service.

The competent authority for the official supervision of travel agency is State Inspectorate - Independent Department of Tourism Inspection, Šubićeva 29, 10 000 Zagreb

GENERAL TERMS AND CONDITIONS FOR THE PASSENGER SERVICES
GENERAL CONDITIONS FOR THE PROVISION OF TOURIST SERVICES

 
 
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