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Politica sulla riservatezza

Privacy policy
Last updated: 09.05.2023.
Travel agency Autotrans recognizes the importance of protecting personal information and respects your privacy.
All collected information is used solely in accordance with this policy, the Regulation (EU) 2016/679, the Croatian Personal Data Protection Act, the Croatian Electronic Communications Act and the procedures relating to the protection of personal data of the Arriva group.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting  or providing your information in the circumstances described below, you are accepting and consenting to the practices described in this policy.

What personal data do we collect?
Collection of personal data
Information provided by you includes personal information that you have voluntarily provided by telephone, e-mail or verbally when making a travel arangement, a package deal, a related travel arrangement, excursion, insurance, private accommodation, ticket purchase, fishing permits, bus tickets, airline tickets, in the exchange office or return of money in case of cancellation of travel, visa visas for the realization of travel, and placing of various inquiries, participation in surveys / surveys, registration on our website, application to our newsletter and complaint service.
Information you provide may include:
  • Name and surname
  • Gender
  • Address
  • OIB
  • Date and place of birth
  • Country of Birth / Citizenship
  • Number, date and place of issue and the validity of the ID card
  • Phone / cell phone number of the service provider, parent / guardian for the minor
  • Passport number and expiration date
  • E-mail address
  • Type of credit card, number and expiration date
  • Bank account number and bank name
  • Information about disability, special needs or pregnancy
  • Name and last name of family members
  • Travel destination
  • Pension fund
  • Retirement status
  • Photography
  • Number and date of the retirement card
  • Maiden name
  • Nickname - Alternative Name
  • Marriage status
  • Driver's license number or other document issued by the state
  • Conviction of impunity
  • Signature
Information we collect about you
We collect personal information about you what you give as a user of the service or person who on your behalf contracts the service.
In connection with each visit to our site we can automatically collect this information:
- Cookie Identification Sessions
- Website visitor information via google analytics

Information we receive from other sources

We collect your personal information when you visit one of the websites we manage. We also collaborate with third parties from whom we can receive information about you, for example with business partners / agencies for the purpose of selling travel, package deals and related travel arrangements.

Sensitive personal information
Your personal information about your disability or health information is collected solely for the purpose of realizing the travel contract in the package arrangement and when concluding a travel contract. Travel to some countries involves the issuing visa, and when you have been authorized our travel agency to mediate for the purpose of realizing this journey we will use that information only in this matter. We can look for sensitive personal information when aranging placement in health centers and rehabilitation centers (health tourism), in the sale of fishing licenses, cruises or flights, whereby some shipping and airline companies condition the status of pregnancy. We may also collect other personal information of a particular category that arises from the organization's specificity and the realization of the journey.

Use of a Website by Minors
We advise that all personal data processing may only be used by people who are 16 years of age. The use of the system and the tools and the resulting data processing of users below this age limit is forbidden without the appropriate parent / guardian privileges. If, however, the data is processed, we will discontinue the same as soon as we know that data of such a person is deleted.

Our site uses cookies to distinguish you from other users who visit our site. This helps us to provide you with the best user experience in search and allows us to continually improve our site. For more information on the cookies we use and the purpose for their use, see our Cookie Policy.
You can disable cookies by changing your web browser settings at any time. If you do not agree to the use of cookies, the functionality of our web site may not be complete.

Use of personal data and legal basis for such treatment
These personal data are usually necessary to provide the quality information, product or service you have requested. In those cases where personal information is not necessary, we will notify you of this and request your consent for their collection and processing as well as the consequences of our ability to provide our service if you do not agree.
We will process your personal information only if:
• We have your permission to do so
• processing is required so that we can make a contract or agreement with you
• there are legitimate reasons, ours or third parties that are not contrary to your privacy or fundamental rights and freedoms
• We have a legal obligation to process your personal information.

Personal information you give us
We use your personal information for purposes as follows:
Purpose of processing Legal basis for processing
Conclusion of a travel contract, package travel or related travel arrangements, excursions, private accommodation, insurance Contract execution
Sale of fishing permits, tickets, air tickets, bus tickets Contract execution
Mediation in the issuance of a visa Contract exceution
Answering to inquiries, suggestions and objections Legal Obligation
Provide additional information about your service Contract execution
Newsletter subscribers Your Consent
Corvus PayByLink Contract execution

Personal information we collect from you from other sources
We use your personal information we collect from other sources for the purpose as follows:
Purpose of processing Legal basis for processing
Conclusion of a travel contract, package travel or related travel arrangements, excursions, private accommodation, Insurance Conclusion of a contract

Forwarding your personal information
Your personal information we collect for the purpose of realizing the contract is forwarded to the following categories of recipients for the purpose as follows. We send it to the:

• Airlines for the purchase of airline tickets
Passenger name and surname, sex, date of birth, personal document number, document validity date, contact information (e-mail address and contact phone). If the traveler pays directly through the AMADEUS POS device, then the card number and its validity.
• Cruise companies for the realization of travel contracts
Passenger name and surname, citizenship, place of birth, date of birth, personal document number, date of validity of the document, contact details (e-mail address and contact telephone), contact person in case of urgency - needs), status of the newly born, whether a person is handicapped, whether there is a need for special nutrition.
• Hotels for the purpose of realizing a travel contract, a package deal or a related travel arrangement
Passenger name and surname, date of birth, passenger address, personal document number, age of the child
• Other providers of hotel services for the realization of accommodation
Passenger name and surname, age of the child
• Business partners whose programs we sell - for the realization of a travel contract, a package arrangement or a related travel arrangement
Passenger name and surname, date of birth, nationality (for far-off countries).
If a subagent has a visa for our passengers, we need additional information: address, date and place of birth, document number, document validity, contact phone, photo, maiden name (for women), nickname (alternate name), gender, marital status, and e-mail contact person, conviction, accompanying person (name and surname, kinship, personal document, occupation)
• Hosts
Guest name and surname, contact telephone number
E visitor - for the realization of accommodation services in private accommodation
Name and surname, address, date, place and country of birth, citizenship, location of stay
• Insurance companies for the purpose of realizing a travel insurance policy
Passenger name and surname, date of birth, OIB, address, personal document number
• Travel managers / tour guides for the purpose of realizing a contracted trip
Passenger name and surname, date of birth, personal document number, contact phone
• Organizers of the congress for the purpose of payment of the fee
Name and surname of doctor, name of institution and specialization, address
• Ministry of Agriculture - To record the issued fishing permits
Name and surname, date of birth, citizenship, address and country of residence, OIB, passport number
or the ID number, the place of issue of the document
• Providers of event services - ticket sales for various events
Name and surname, ID number
• Law Enforcement Bodies, Supervisory Authority

We may disclose your information to any other person you have been asked to disclose to them or if you have consented to disclosure.
The web site  contains links to other websites not managed by the Autotrans travel agency. Such sites contain their own privacy statements and the travel agency Autotrans does not take responsibility for the content of other sites.
Data security
The sites of the Autotrans travel agency that are exchanging confidential information are protected by using the Secure Socket Layer (SSL) security protocol with 128-bit encryption. SSL encryption, technology is data protection that allows secure data exchange between your browser and
Retention of data
We will not retain your information longer than is necessary to fulfill the purpose for which we collect these personal information unless this is our legal obligation.
The table below lists deadlines for how long we keep personal information of users using the services of our travel agency.
Passenger information  
Passenger Information 11 years after the end of the year in which the passenger purchased the service for the last time
Copies of passenger personal documents (Identity cards, passports, driver’s licences, visa form etc.) 30 days after the end of the service
Passenger Consents Renewal after 3 years
Traveler's inquiries about services 1 year
Copies of travel insurances of passengers 5 years after the end of the year in which they were issued
Correspondence with passengers based on written complaints 1 year after termination of the complaint procedure - complaint
Record of complaints 1 year
Passenger information on INTERBUS 2 years
Data from fishing permits with documentation issued 2 years after the end of the year in which they were issued
Customer information  
Information about landlords   1 year from the end of the year in which the contract ceased to be valid
Protection of information
We apply appropriate administrative, technical, and organizational protection measures to protect your personal information that is under our control against unauthorized access, collection, use, disclosure, copying, redraw or disposal. All information given to us is kept on secure servers. We are part of the Arriva group, which educates our employees regarding the protection of personal data and procedures and allows only authorized employees access to your personal information. We also take the necessary steps to ensure that any service provider involved in the processing of your personal information on our behalf undertakes technical and organizational measures to protect such personal information.

International information transfer
International transfer of your personal data to third countries outside of the EEA is done solely for the purpose of realizing a travel contract, a package deal ora a related travel arrangement, obtaining visas and selling airline tickets to the airplane companies. When transferring personal data for the purpose of realization of the above mentioned services, the minimum amount of personal data necessary for the realization of the service will be transferred, with the provision of adequate information security measures and compliance with the legal framework for the protection of the personal data of a particular country, and with the requirement that your personal data be protected in accordance with the General Data Protection Regulation act.

Update this Personal Data Protection Statement
From time to time, we can update this Statement of Personal Data Protection in response to changes in laws, technology or business development. When we update the Privacy Statement, we will take appropriate steps to notify you, in accordance with the importance of the change we have made. We will obtain your consent to changes, if and where necessary, in accordance with applicable data protection regulations.
When this Privacy Statement is last updated, you can see it by checking the "Update Date" that is displayed at the top of this Statement.

Your rights of data protection
You have the following rights protection:
If you wish to access, correct, update or request the deletion of your personal data, or objection to processing your personal information, ask us to limit the processing of your personal data or require the transferability of your personal data, you can at any time contact us:
Personal Data Protection Officer
p.p. 288, 51000 Rijeka
+385 (0) 72 660 660

If we collect and process your personal information with your privacy, you can withdraw it at any time. Withdrawing your privacy will not affect the legitimacy of any processing we have made before your withdrawal, nor will it affect the processing of your personal information that is carried out in accordance with the legal basis of the processing, other than those you have agreed to.
We will respond to any requests we receive from our service provider, with the desire to protect the rights of our service users to protect their data, in accordance with the applicable privacy policy in force.

Information on this Statement of Personal Data Protection
If you have any questions or complaints about this Privacy Statement or the use of your personal information, you can contact us: If you are not satisfied with our response, you can contact the Arriva Group Data Protection Officer at
You have the right to complain about our collection and use of your personal information you can send to the Personal Data Protection Agency, Selska cesta 136 HR - 10 000 Zagreb, Tel. 00385 (0) 1 4609-000, Fax. 00385 (0) 1 4609-099 e-mail:

Contact information
Personal Data Protection Officer
p.p. 288, 51000 Rijeka
+385 (0) 72 660 660 uses cookies to deliver the best possible web experience. By using our website you agree on our cookie usage policy. Find more information in our Cookie policy.